When it comes to "returns" we are committed to providing our customers with the best customer service.
Returns will not be accepted over 15 days. We will only accept a return if the wrong item is sent, the item was listed incorrectly, or if the item is defective. In these circumstances, the return must be preapproved with a Return Authorization within 15 days. Buyer's remorse returns will not be accepted under any circumstances. To contact us, click on the "contact us" link at the top of our website and include a reference to your order number as well as the reason why you wish to return the item.
Please note that shipping is never refunded and a restocking fee of 20% may apply on non-damaged items that are returned.
Upon approval, we will provide you with the RMA number along with the address where to return the item. You will need to write the RMA number on the box and return it to the address provided. It is strongly recommended that you provide us with the tracking code from UPS or Fedex or USPS when returning an item so we can keep track of the shipment back to our warehouse.
A refund will then be issued as per our return policy once the item is received.
Please don't hesitate to contact us
should you have more questions about how we handle returns.